Job Title: Assistant General Manager
Location: Ocean Township, NJ
Job Type: Full Time
About Us: We are a private car club dedicated to enthusiasts who share passion for automotive excellence.
Position Overview: As the Facility Manager, you’ll play a pivotal role in maintaining our club’s standard of excellence. Reporting directly to the co-founders and Director of Community and Events, this dynamic position blends vehicle management, member relations, event support, and operational precision.
Key Responsibilities:
- Vehicle Management: Ensure all vehicles are wiped down; plugged appropriately to their trickle chargers and parked correctly.
- Excellent communications with Members : Act as a versatile presence, seamlessly moving between our member areas to assist members and ensure their needs are met promptly and professionally.
- Member Relations : Serve as the frontline ambassador, professionally handling member inquiries and requests whether through phone calls, in-person interactions, or email correspondence.
- Event Support : Collaborate closely with the Director of Events, helping support member events and private events taking place at the club.
- Content Curation : Proactively gather and curate content that enriches our social media platforms, website, and newsletters, showcasing the vibrant SCC community and its events and activities.
- Weekly Strategy Meetings : Participate in internal meetings to strategize for the upcoming week, aligning activities with club objectives and ensuring seamless operations.
- Vehicle Maintenance Oversight : Take charge of monitoring all vehicles in storage, maintaining a detailed spreadsheet documenting tire pressure, fluid levels, and regular checks to ensure optimal condition.
- Facility Maintenance : Maintain a meticulous schedule for the upkeep of lifts, air pumps for detailing, and winterizing outdoor water bibs, ensuring all equipment is in top working condition.
- Supply Management : Conduct regular facility walks with a focus on the car storage and detailing areas, ensuring adequate supplies are stocked and readily available for member use.
- Transport & Logistics Coordination : Take ownership of overseeing vehicle pickups and deliveries, ensuring smooth logistics and member satisfaction throughout the process. Provide a seamless experience in fulfilling member requests for transport and service offsite..
- Vehicle Checklist : Implement and maintain a comprehensive checklist system for vehicles, ensuring each vehicle meets club standards and is ready for member use.
The ideal candidate should be:
- A team player mentality : Collaborative and dependable.
- Positive and willing to take initiative : Approaches challenges with a proactive attitude.
- Tech savvy : Comfortable using and navigating CRM platforms, technology stacks, and operational applications.
- Automotive passion : Deep enthusiasm and knowledge of cars.
- Social: Thrives in a club environment, able to engage with and cater to a range of personalities and situations.
Qualifications:
- Minimum of 3-5 years of hospitality, automotive, or facilities management experience.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office and familiarity with CRM software.
- Passion for cars and automotive culture. Ability to drive manual transmission strongly preferred.
Working Conditions:
- A small team environment with opportunities to grow and expand the role, as well as help to shape a new business and its operations.
- This position may require working evenings, weekends, and holidays, depending on the club’s event schedule.
- Must be able to work in a fast-paced environment and handle multiple tasks simultaneously.