Why PsychPlus?

The current delivery model for mental health care is broken in this country. PsychPlus set out on a mission to reimagine how mental health care is delivered to every American. Our goal is to provide a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually so our patients can be seen at their convenience.

Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an unparalleled approach that serves our patients needs in an integrated way. Join us in our mission to ensure that every person has access to affordable and accessible mental health care.

About The Role

The Chief Operating Officer (COO) will play a pivotal role in overseeing the operational and product management strategies as we expand our psychiatric services across the United States. The COO will ensure seamless integration of care across company-operated clinics and hospital partnerships, driving operational efficiency and maintaining high standards of care. This role will oversee the implementation of streamlined workflows and scalable processes to optimize service delivery while reducing costs and improving patient outcomes. This role will drive growth opportunities and expanding the company into new markets while maintaining operational excellence. Through effective leadership and strategic execution, the COO will help propel the company's national growth and business success.

Responsibilities

• Lead and manage the daily operations of the company, ensuring efficiency in clinics and hospital-contracted services.
• Develop and implement scalable operational processes to support nationwide expansion, ensuring alignment with strategic goals.
• Oversee partnerships with hospitals, ensuring seamless integration of psychiatric services and maintaining high standards of care.
• Establish and track key performance indicators (KPIs) for clinical and contract-based services, focusing on quality, efficiency, and patient satisfaction.
• Ensure compliance with healthcare regulations and standards across all locations and partnerships.
• Drive cost control, revenue enhancement, and operational excellence across the company’s clinics and contracted facilities.
• Collaborate with the IT and clinical teams to lead the development of a custom Electronic Health Record (EHR) system, tailored to the company’s needs.
• Align technology infrastructure with the long-term strategic goals of the organization, positioning the company as a leader in health technology innovation.
• Collaborate with the CEO and executive team to develop and execute the company’s national expansion plan.
• Identify new markets and partnership opportunities, expanding the company’s geographic footprint while maintaining operational standards.
• Build relationships with hospital systems, payors, and other stakeholders to support the company’s growth strategy.

Requirements

• Bachelor’s degree in healthcare administration, business administration, or a related field (MBA or MHA preferred).
• MUST have hospital leadership experience
• 5+ years of experience in healthcare operations, with a focus on behavioral health or psychiatric services preferred.
• Proven experience in leading multi-location healthcare organizations, including overseeing partnerships with hospitals.
• Proficient in Electronic Health Record (EHR) systems, with a solid foundation of knowledge and experience.
• Demonstrated ability to scale operations in a fast-growing organization.
• In-depth knowledge of healthcare regulations (HIPAA, CMS, etc.) and industry best practices.
• Strong leadership skills with a track record of building and managing high-performing teams.
• Excellent communication, problem-solving, and decision-making abilities.

Perks

Our goals are to find the best, attract the best, and offer a competitive salary—which is why we prioritize the quality of the hire over the number of hires. We offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy. We are excited to tell you about a few "perks” we offer that are unique to Psychplus. We’ve spent time thinking through what it means to be a modern mental health company and how we can better align these additional perks with our mission and values.

Additional Information

The expected base pay for this role will be between $220,000 to $250,000 annually at the commencement of employment, paid in USD. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Psychplus Health-sponsored benefits.

So—what do you think?

If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. We are a startup and move at the speed of light. You might be required to wear multiple hats at any given time. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Psychplus, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Psychplus because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Psychplus, please go directly to our Careers Page:

Psychplus will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Psychplus will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Psychplus will only be sent from @psychplus.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

At Psychplus, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide accessible and affordable mental healthcare to every one of our patients.

Psychplus applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.