JOB TITLE: Production Manager

EMPLOYER: Shatila Food Products and Manufacturing LLC

DEPARTMENT: Production Floor

REPORTS TO: Nada Shatila, Vice President

EFFECTIVE DATE: 3/27/2024

SUMMARY: Manages and oversees all production activities; ensures that production of all pastry items are performed in a timely, cost-effective manner consistent with customer and wholesaler orders, while upholding quality conditions.

DUTIES AND RESPONSIBILITIES:

• Plans, organizes, and directs production, administrative, and warehouse activities to meet or exceed established production goals in a cost-effective manner.
• Designs, develops, and implements processes that increase yield and/or improve quality for all manufacturing of pastry items.
• Performs workflow analysis and develops methods for the production team.
• Coordinates with the shipping and operations manager, supervisors, and food safety team to establish production and quality control standards.
• Coordinates with the customer service manager to resolve all operational and quality customer complaints.
• Develops, implements, and maintains processes, procedures, and programs to improve the safety, productivity, and profitability of the operation.
• Implements and maintains DOT/OSHA and company programs and standards.
• Ensures that employees have the required safety training and are consistently working in a safe manner to reduce accidents and injuries.
• Coordinates with managers to address organizational needs, equipment utilization and maintenance.  
• Provides leadership, communication, and coaching to employees; cultivates a motivated employee environment of trust, teamwork, accountability, and self-confidence.
• Ensures that operational supplies are on hand and available at all times.
• Ensures that warehouse operations comply with federal, state, local, and/or company policies and regulations.
• Prepares all required production reports and correspondence.

• Identifies, documents, and implements opportunities for continuous improvement.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Performs other related duties as assigned by management. 

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees within the baklava and cookie production department.
• Responsibilities include training employees; planning, assigning, and directing production work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

QUALIFICATIONS:  

• Bachelor’s degree (B.A./B.S.) in a related field or equivalent preferred          (but not required).
• Two to four years related experience or equivalent.
• Demonstrated proficiency in supervising and motivating subordinates
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Basic competence in subordinates’ duties and tasks
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing

     priorities with enthusiasm

• Ability to work independently and as a member of various teams and committees
• Proven leadership and business acumen skills
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions
• Bilingual skills in both Arabic and English are preferred (but not required).
• Ability to understand any and all safety requirements and cautions
• Ability to perform the physical labor necessary
• Ability to effectively communicate with people at all levels and from various

     backgrounds.