Job Responsibilities:

• Identify, manage, escalate, and resolve technical issues.
• Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking.
• Monitor installed systems, identify problems, and take corrective action.
• Provide basic technical support to client.
• Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.

Requirements:

1 - 3 years of related work experience, or an equivalent combination of education and experience.

1 - 3 years of customer service experience.

Excellent communication skills.

The ability to work in a team environment and commit to a flexible work schedule.

Preferences:

1 - 3 years technical experience a plus.

Previous experience troubleshooting desktop, printer and notebook issues.

Very strong user and support of MSOffice.

Shift Start and End Time: 8am - 5pm CT x 3 days 11am - 8pm CT x 2 days

Scheduled Days: M-F, occasional weekends and holidays