Luna Data Solutions has an immediate contract position opening (contract term approximately 12 months, with possible extension) for a System Administrator resource with our public sector industry client, located in Austin, TX. *This is a hybrid role in which this resource must be flexible on the telework schedule. This resource will be required to come onsite multiple days at TWO separate locations in Austin, TX--depending upon need/workload.

Role: System Administrator

Role Description:

The System Administrator is responsible for performing complex systems administration and support work. The incumbent will be responsible for Mobile Device Management and hardware inventory. The System Administrator will also assist Sr. System Administrators to create, manage and maintain desktop images, software application installs, troubleshooting computer images and process automation through scripting as needed. The System Administrator will also assist with providing level 3 support to agency staff. This position will proactively work with other IT staff and agency employees.

Key Activities/Responsibilities:

• Mobile Device Management utilizing Microsoft Intune.
• Assist with Active Directory infrastructure and Group Policy Objects for endpoints.
• Assist with creating desktop imaging and deployment tools.
• Assist with maintaining and enhances Windows Desktop builds (imaging) via SCCM, application packaging, and endpoint rollout processes.
• Assist with creating new software packages and task sequences for application and patch distribution via SCCM.
• Assist with creating scripts using PowerShell.
• Analyzes and resolves escalated high-level desktop system and application problems.
• Responsible for keeping up with trends in technology relating to Microsoft OS and applications.
• Maintains and tracks all hardware inventory to include iPhones, iPads, laptops, desktops, monitors, headsets.
• Documents all work performed in a highly detailed and accurate manner.
• Troubleshoots iPhone, iPad and PC hardware and software problems with users, determines source and advises on appropriate actions.
• Escalates trouble call assignments as required, notifying management of critical outstanding issues.
• Participates in special Information Technology projects as assigned.
• Participates in project related work and production.
• Collaborates with cross-functional teams to ensure timely completion of projects.
• Plans and coordinates hardware and/or software implementation efforts.
• Maintains project tracking and provides status reports to senior leadership.
• Using a computer in a Microsoft Windows environment with work processing, spreadsheet and other business software.
• Troubleshooting complex PC hardware and software problems.
• Communicating complex technical information via telephone to people of all levels of technical skill and knowledge.
• Planning, organizing and coordinating work assignments to effectively meet frequent and/or multiple deadlines, handling multiple tasks simultaneously, and in managing conflicting priorities and demands.
• PowerShell scripting with the ability to create and modify as needed.
• Creating SCCM packages and task sequences.
• Performs related work as assigned.

Required Qualifications:

• Bachelor’s degree from an accredited college or university in information technology, computer science or a closely related field.
• High school diploma or equivalent and additional full-time experience in information systems, telecommunications, computer operations or related experience may be substituted on an equivalent year-for-year basis.
• Four (4) years of full-time directly related, progressively responsible experience in computer Client Services, PC desktop support, or related experience.
• Experience with Microsoft Intune.
• Experience with System Center Configuration Manager.
• Experience with Microsoft Active Directory.
• Experience with PowerShell scripting.
• Experience with Microsoft Group Policy.

Preferred Qualifications:

• Experience assembling, installing and repairing PC hardware and software.
• Working knowledge of helpdesk management software and general helpdesk best practices and processes.
• Training and/or certification in ITIL v3.
• Experience with System Center Configuration Manager.
• Experience with BitLocker Encryption.
• Experience with Intune Administration.
• Experience with VMware View.
• One (1) year of Project Management experience which includes the preparation of project related documentation, planning & managing project activities, and the implementation of projects or maintenance activities.
• Certification in Microsoft Office and/or Operating Systems.

What we Offer:

• Competitive compensation and benefits including health, dental, vision, voluntary life, accident, and short- term disability insurance options.
• Hybrid working arrangement

To apply, please send resume to for immediate consideration.

Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.