About the Company - Robert Half is seeking an IT Field Technician in New Rochelle, New York.

Responsibilities

• -Create, update, and close tickets following the Incident management workflo
• wConfigure and deploy new machine
• sProvide off-site support on an as-needed basi
• sDetermine impact and urgency of an incident and support request to determine priorit
• yEscalate unresolved requests and incidents to higher tier
• sMaintain a record of knowledge/solutions within a structured knowledgebas
• eExecute project tasks in a timely manne
• rMaintain the IT equipment Master inventor
• yAssist with login requests (add, changes & deletion
• )Troubleshoot technical issue
• sConduct basic preventive maintenance of equipmen

t
Qualificatio ns

• - Associate's degre
• e Valid NYS Driver's License (Subject to MVR Chec
• k)Over 2 years of direct IT experien