Our client, a private equity firm, is seeking an IT Desktop Support Engineer to provide VIP-level technical support to a prestigious private equity firm. This is an onsite, 12-month contract in San Francisco, with a possibility of extension. As the IT Desktop Support Engineer, you will handle Tier 2 and light Tier 3 support tasks, ranging from resolving common technical issues to troubleshooting more complex systems and network challenges.

**Please note that this is an onsite, 12-month contract in SF, with a possibility of extension. The pay will be $ $38-55/hr.**

Key Responsibilities:

• Provide responsive VIP-level technical support for hardware, software, and networking issues.
• Troubleshoot and resolve Tier 2 issues, including local system setups, network connectivity, and adherence to compliance standards.
• Perform light Tier 3 tasks, such as advanced root cause analysis, system integration troubleshooting, and escalation of complex issues.
• Manage and support HP laptops and cloud-based applications, ensuring optimal functionality and performance.
• Collaborate with internal and external teams to resolve technical challenges and implement solutions.
• Maintain accurate documentation of support activities, including resolutions and best practices.
• Provide hands-on IT support services to local San Francisco users, ensuring timely resolution of technical issues.
• Support firmwide IT operations, syncing up with team members to share workload and deliver cohesive support.
• Administer and support IT systems, including:
• Azure: Entra ID, MFA support, user account management, account creation.
• Office 365 Admin: Exchange group and Teams group support, licensing.
• Intune: Autopilot enrolling devices, loading profiles, and iPhone MDM management.
• Demonstrate an understanding of core networking concepts, including TCP/IP, DNS, and DHCP.
• Apply knowledge of operating systems, networking platforms, and basic to intermediate security best practices.

Qualifications:

• Proven experience in IT support roles, with a strong focus on providing high-level service to VIP and local users.
• Proficiency in Azure, Office 365 Admin, Intune, and core networking protocols.
• Hands-on experience managing devices, including HP laptops and iPhones, and supporting MDM platforms.
• Strong troubleshooting skills, with the ability to address Tier 2 and light Tier 3 technical issues.
• Excellent documentation and communication skills.
• Collaborative mindset with the ability to work effectively with cross-functional teams.

Please submit your resume for immediate consideration!

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