Position: Operations Manager (General Manager or VP of Operations)

Location: Ft. Wayne

Position Type: Full-time, on-site

Salary: $85k - $120k

Commission or Bonus Structure: Bonus potential, market-level incentives

Benefits:

• Relocation offered if needed (to be discussed).
• Additional benefits to be confirmed.

Company Highlights:

• Established logistics company with a strong commitment to operational excellence.
• Focused on building long-term partnerships and providing exceptional service in the freight and shipping sector.
• Collaborative, family-oriented work culture with a growth mindset.

Job Description:

The General Manager at this company will oversee the brokerage and operations team, ensuring seamless execution of daily tasks in compliance with company SOPs. This role emphasizes operational optimization, team development, and ensuring profitability. The Operations Manager will act as a key leader in managing logistics operations, providing strategic oversight, and driving company objectives.

Responsibilities:

• Lead daily freight operations, including lane management, carrier sales, and team oversight.
• Train, mentor, and manage team leads and indirect reports (15-20, with growth potential).
• Develop and enforce SOPs to enhance operational efficiency and training.
• Monitor and analyze P&L, margins, and GP to ensure financial success.
• Utilize TMS software (Transport Pro) and tools like Macropoint, Transflo, and Carrier 411.
• Build and maintain strong relationships with carriers and customers.
• Ensure compliance with industry regulations and best practices.
• Collaborate with executive leadership on staffing, recruiting, and strategic initiatives.
• Foster a high-performing, growth-oriented team environment.

Qualifications:

• Minimum of 3 years’ experience in freight brokerage operations.
• Minimum of 5 years in a management or supervisory role.
• Bachelor’s degree preferred (supply chain or comparable experience).
• Expertise in lane optimization, carrier sales, and operational management.
• Strong interpersonal and leadership skills with a growth-focused mindset.
• Proficiency in TMS and other logistics-related tools.
• Ability to multi-task and make confident decisions in a fast-paced environment.