SUMMARY

Will be responsible for the coordination of the workflow in the Department as it relates to: Order Entry, Shipping, Return Material Authorizations, phone inquiries, retrieval of customer feedback, and maintenance of departmental logs. This position will also have back-up responsibilities for answering the main telephone.

RESPONSIBILITIES

• Order Entry, Order Processing
• Quotations (Parts, Accessories and Specialty Products)
• Preparation of Order Acknowledgements
• Preparation of Shipments / Shipping Labels-Cartons and Courier
• Provide Customers with information regarding shipments.
• Maintaining Projection Schedules for Instruments and Octapol.
• QCP Recalibration Order Processing Procedures
• Respond to Customer Inquiries via email or phone.
• Shared responsibility for answering the Company phone.
• Follow up on Order Status internally.
• Follow up on “Payment Pending” orders.
• Department Metrics participation as assigned.
• Month End Sales Reports as assigned.

QUALIFICATIONS

• Minimum of High School Diploma; some college preferred.
• Proven experience in a Customer Centric environment.
• Experience with Microsoft Word, Excel and Outlook
• Experience with SAP or an ERP system a plus
• Diplomatic communication skills and ability to field inquiries in a professional manner.

COMPENSATION : $21-$23/hr.