Application Support Analyst
The Application Support Analyst, Customer Integrations provides Tier II support for the IT Operations team. They partner with our internal IT department, internal and external customers to assist in problem resolution and documenting issues. The Applications Support Analyst, Customer Integrations is a technical, client-facing role that requires superior customer service skills. They work with all levels within the organization and play a vital role in the overall success of the IT Operations team.
Location: Onsite T-Th in Issaquah, WA
Length: 6-month contract, could convert to FTE if a great fit
Associate Vendors: We are accepting applications from candidates who are currently authorized to work in the US for any employer without sponsorship.
Role & Responsibilities
- Manage and resolve support tickets, providing Tier II support for internal and external customers.
- Provide support for systems issues across all environments.
- Monitor systems using real time monitoring tools.
- Proactively identify, report, track, document and communicate errors and potential issues.
- Provide both oral and written status updates to internal and external customers.
- Work closely with the project delivery team to communicate customer requirements and to deploy updates into production.
- Work through daily checks and processes giving urgency to customer-impacting time-bound issues.
- Help identify and define new features and enhancements to extend our supported systems.
- Work with internal/external stakeholders to review support model/processes and update them as needed.
- Provide on-call support as needed.
- Provide training to team members as needed.
Required Qualifications:
- 4-6 years of experience in an organized software support environment, preferably providing Tier II/III Support
- Experience supporting/managing Windows/Linux servers, performing application upgrades on Windows/Linux, and working with Vendors to troubleshoot and install patches
- Working knowledge of text-based Flat-Files
- Strong experience with SQL
- Working knowledge of SOAP/XML, REST/JSON – SOAP experience preferred
- Strong passion and desire for application support as well as process improvement
- Good understanding of SDLC methodology and principles
- Excellent customer service skills
- Experience in analyzing system and application logs
- High level of written and verbal communication skills; ability to document ideas concisely and quickly
- Ability to communicate technical information and interact with many different skill sets
- Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment
- Ability to take ownership of an issue or project and the dedication to see it through to completion on-time
- Ability to work independently and make timely decisions in alignment with business goals
- Ability to drive change and process improvement in a loosely structured environment
- Must work well under pressure and have a desire to learn
Desired Qualifications:
- Microsoft Dynamics D365 experience is preferred
- Windows / Linux server experience is preferred
- System and Data Analysis experience is preferred
- EDI experience is preferred
- Salesforce Experience is preferred
How Do I Apply?
Apply on this website or send an updated resume to
About Proliance:
We are a technical & digital marketing staffing agency based in Seattle, WA that specializes in matching you with quality opportunities that meet your professional aspirations. We offer contract, contract to hire and direct placement services to top Fortune 500, mid-market, and emerging companies from a variety of industries. Our staffing success in the telecommunication, financial, insurance, retail, travel, healthcare, professional service and technology industries are how we've built a reputation for long-lasting, authentic relationships.
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Why Work for Us?
Proliance Consulting offers a competitive salary and benefits package which includes the following:
Medical: Proliance covers 50% of our employee’s premiums and 25% of any dependents on a plan administered through Regence.Vision: Proliance covers 50% of our employee’s premiums and 25% of any dependents on a plan administered through Regence.
Dental: Proliance offers a plan administered by Delta Dental.
Retirement: Proliance offers a matching 401K savings plan for pre-tax or Roth retirement savings.Direct Deposit: Proliance offers direct deposit to all employees.
Safe/Sick Time Off: Proliance offers accrued paid time off to all employees.
Paperless Pay Statements: Proliance offers the flexibility to view and manage your paycheck online.
Employee Referral Program: Proliance offers competitive bonuses for employee referrals.
Proliance Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proliance Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.