Responsibilities:

• Perform initial-response screening following protocols approved by supervising provider.
• Escort patient to room and prepares patient for examination, procedure, and treatment.
• Obtain vital signs and record in the electronic health record (EHR).
• Obtain and record patient history employing critical thinking skills.
• Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.
• Prepare, administer, and document oral, parenteral medications, and immunizations as ordered by the supervising provider, documenting administration following the six rights in the EHR while maintaining accurate medication & immunization records.
• Document care provided during patient visit in EHR.
• Recognize and respond to emergencies.
• Actively monitors & respond timely to patient requests via telephone encounter, In-Basket message and/or My Chart according to identified time frames and documents responses in the EHR.
• Enter medication, radiology, and lab orders in the electronic health record for provider sign off.
• Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider.
• Enter medication refill orders per protocol.
• Collect and process specimens.
• Perform CLIA-waived tests.
• Perform electrocardiography, respiratory and other testing based on department needs.
• Perform phlebotomy, including venipuncture and capillary puncture.
• Serve as a liaison between patients and medical staff in the event of problems or complaints.
• Schedule, coordinate, and monitor appointments.
• Schedule outpatient procedures.
• Apply third party and managed care policies, procedures, and guidelines.
• Obtain insurance pre-authorizations.
• Enters referrals for provider sign off.
• Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.
• Practice Standard Precautions, including hand washing and disposal of biohazardous materials.
• Apply principles of aseptic and sterile technique.
• Clean instruments and equipment per policies and procedures.
• Comply with all HFHS and departmental specific safety standards.
• Maintain compliance with regulatory standards regarding practice, environment, and documentation.
• Function as a health care advocate to meet individual’s needs.
• Educate individuals in office policies and procedures.
• Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient’s treatment plan.
• Identify community resources for health maintenance and disease prevention to meet individual patient needs.