Our client, a PR and consulting firm, is looking for a temp to perm IT Analyst! The ideal candidate will have a strong commitment to high-quality customer service, thrive in a fast-paced environment and a solid work ethic.

This position starts asap and will be an ongoing assignment, with potential for permanent hire if the right fit.

Location: Midtown

Hours: 10:00am - 7:00pm

*Fully Onsite

Knowledge/Responsibilities:

• Operated within an ITIL framework, ensuring alignment with established processes and standards.
• Utilized helpdesk service management platforms to log and track service requests and incidents.
• Managed both cloud-based and on-premises systems, including Office 365 and Microsoft Exchange Center.
• Demonstrated strong administrative expertise in Microsoft Azure, including Entra and Intune.
• Possessed a solid understanding of networking protocols and configurations, including WAN, LAN, TCP/IP, DNS, and DHCP.
• Specialized in desktop and Mac system re-imaging, with extensive experience in hardware support for laptops and desktops.
• Provided support for HP printers and Canon copiers, ensuring smooth operations and troubleshooting.
• Proficient in facilitating virtual meetings using Zoom, Polycom, and managing video/audio setups for presentations.
• Hands-on experience with MDM platforms such as Microsoft Intune and JAMF for device management.
• Skilled in both cloud-based and local file system management, ensuring seamless access and security.
• Strong knowledge of multi-factor authentication (MFA) and its implementation to enhance security.
• Maintained a keen awareness of security best practices and emerging threats to safeguard systems and data.
• Experience with antivirus and endpoint threat protection tools to mitigate cybersecurity risks.
• Ad hoc responsibilities as needed

Qualifications:

• 3-4 years’ experience in Helpdesk
• Prior experience working with Windows and Mac operating systems
• Excellent problem solving skills
• Expertise in MS Office Suite
• Windows 10 and MacOS support experience
• Strong multi-tasking skills
• Strong prioritization and project management skills

Please submit your resume in Word format for immediate consideration.

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