Duration: 12 months

Exact Schedule - Day shift - 8am – 5 pm, OT is possible.

Responsibilities

• Ensure customer satisfaction throughout laboratory processing. Delight customers and accurately resolve issues.
• Primary customer contact for clinical, pharma and clinical trial testing.
• Ensure all customer needs are met from kit and sample delivery to final reporting and end of testing deliverables.
• Maintain a complaint log documenting any customer issues and notify senior leadership of all perceived issues and complaints.
• Ensure that policies and procedures in Customer Service reflect current practice.
• Maintain accurate bills and reimbursement records for all clinical samples.
• Maintaining accurate logs representing current samples in for testing
• Perform Quality checks on all deliverables to customers. Partner with other employees to ensure second QC checks when required.
• Training other client services personnel as required.

Qualifications and Experiences:

• Minimum Associates (AA or AS) degree.
• One year experience and/or training; or equivalent combination of education and experience in related field.
• Minimum of 2 years Customer Service experience required.

Skills

• Demonstrated proficiency in computer skills, such as: word processing, Excel, and information systems
• Excellent verbal and written communication skills
• Strong understanding of regulatory compliance and HIPAA
• Knowledge of medical terminology

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Ankur

Email:

Internal Id: 25-30198