Account Coordinator

(On-site/Hybrid)

An Account Coordinator is responsible for making sure client and customer needs are being met and understood by each department in the company. Their duties include handling any client complaints, working to find solutions to any client issues and managing other departments to foster a positive client-company relationship.

• Generate progress reports for clients and senior leaders within the organization
• Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
• Building strong client relationships to maintain old business and acquire new customers
• Collaborating with various internal departments to ensure they fulfill all customer requests
• Work closely with internal and external partners to ensure all client requests are completed in a timely manner
• Resolving complaints and keeping track of all processes that pertain to the client’s desires
• Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience
• Assist franchisee on the onboarding process; design, training, supply orders, grand opening.
• Assist with supply chain communication: placing orders, coordinating with warehouse delivery schedules and handling any customer service issues.

Required skills and qualifications

• Bachelor's degree or at least 3 years of relevant work experience
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills 
• Excellent organizational skills and attention to detail
• Fluent in Chinese and English

Preferred skills and qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Sales Force or Copper.