Job Summary:

Our client is seeking an Operations Manager to join their team! This position is located in Mountain View, California.

Duties:

• Operate business and support processes for strategic customers, including marketing, revenue sharing, billing/invoicing, etc.
• Respond to strategic customer inquiries/issues
• Coordinate with internal stakeholders to identify retention risks and growth opportunities with strategic customers
• Collect and synthesize customer feedback to help inform business/support gaps and product roadmaps
• Partner with technical support teams for ad-hoc engineering projects/engagements

Desired Skills/Experience:

• Degree in Business Management or related disciplines
• 5+ years of experience in customer-facing enterprise account management
• 2+ years of experience with internal financial processes, SaaS, and/or crypto
• Basic familiarity with reporting, spreadsheets, and business writings

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered

$42.00 - $60.00 (est. hourly)