Job Title: Helpdesk Specialist

Job Location: Plymouth, MN

Pay Rate: $35.82/hr (Weekly Pay)

Shift Timings: 08:00 AM to 05:00 PM (Monday to Friday)

Contract Duration: 06 Months (Temp-To-Hire)

Job Description:

Provide second-level technical support for internal and remote users, assisting with computer applications, hardware, and network systems. Tasks include deploying hardware/software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues. The role focuses on in-person and remote relationship-building and understanding site operations to improve IT service delivery.

• Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests.
• Document solutions in the ticketing system for accurate records and knowledge sharing.
• Set up and/or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager.
• Ensure proper operation of all equipment (workstations, phones, printers, etc.).
• Assist with account setup and permissions via Active Directory and Azure AD.
• Resolve basic hardware/software issues and troubleshoot, identify, and escalate complex problems.
• Track device performance and report recurring issues.
• Provide on-site and remote IT support for users and visiting employees/contractors within the assigned region.
• Assist with basic security issues and ensure compliance.