Role: User Support Technician

Duration: 6 months (possibility of extension)

Location: Marlborough, MA

Technology Requirements

Microsoft products

Active Directory

Typical day to day:

Working through break/fix tickets, taking calls, setting up new hire.

Preferred background/prior work experience:

Helpdesk experience

Priority soft skills:

Time management, communication

Summary of Duties and Responsibilities:

IT Help Desk support (On rotating basis with some after-hours coverage):

Answer help desk phone calls.

Route help desk tickets to appropriate technicians or support groups.

Provide on the spot troubleshooting as time allows.

Provide walk up support.

Provide local support for the following systems (installation, upgrades, troubleshooting):

PC/Laptop Hardware and Software

Network Peripherals, Printers, Copiers

Telephone System

Enterprise/Business Applications

Mobile devices

Audio/Visual

Maintain loaner laptops.

Hardware procurement, inventory, disposal support.

Account Management advanced support.

Off-site support (conferences, client locations)