Akkodis is seeking a Senior Information Technology Specialist for a contract job with a client in Cambridge, MA. This is a fully onsite position Monday - Friday - 8 am - 5 pm.

Rate Range: $35/hour to $37/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Sr IT Specialist job responsibilities include:

• Reports directly to the Local account Team Manager

• Primary Manager for Local Site Queues

• Primary Host/Facilitator of the Site Daily Queue Strategy Meetings

• Primary or Backup for Client Orientation & Training Sessions

• Primary or Backup for Engineer Training

• Oversight and Primary Management for the Tech-in-Residence and MyIT Minute (Tech Bar)

• Oversight and Primary Management for Conference Room Support - Schedule and

Maintenance Plan

• Responsible for Onsite operational efficiency and effectiveness*

• Work collaboratively with service manager and team to deliver projects on time, on budget,

on schedule*

• Provide expert solutions to complex customer problems in a timely manner by receiving,

clarifying and investigating incidents*

• Observe trends with technical issues and recommend improvements to operations,

documentation or implementation*

• Work with Services to expedite incident resolution and ensure seamless delivery of support

service to customers*

Core Values:

Putting Customers First:

• Resolves customer escalation in a timely manner to avoid disruption and minimize business

impact

• Responsible for Customer Satisfaction Onsite*

• Local escalation point for the Onsite services*

• Perform a complex range of technical work activities either remotely or at customer site to

meet business and customer requirements

• Escalate issues in line with company processes to ensure customer demands are met.

• Provide customer service to internal and external customers to ensure consistent

experience.

Being Straightforward:

• Provides clear, concise and relevant communication to ensure clarity of objectives and

outputs required

• Clearly and concisely document all customer interaction and all steps taken to resolve

incidents.

Keeping Promises:

• Produces and analyzes management reports to allocate work and report on trends*

• Plans and distributes workload appropriately to ensure that business needs and deadlines

are met

• Document and reports on work completed to ensure compliance with Company and

Customer Procedures.

Understanding people matter:

• Creates formal networks involving coordination among groups.

• Serves as a mentor to others. Supervises others when leading projects they own.

Considering the long term:

• Provide technical consulting services to customers based on Computacenter service delivery

methodology and procedures; services engagements may include installation, upgrade

consulting, training, custom development, testing, and/or infrastructure consulting.

• Identify own development needs in line with business objectives.

Inspiring success:

• Contributes as both an individual and a formal site manager*

• Exercises independent judgment in methods, techniques and evaluation criteria for obtaining

results

• Works on significant and unique issues where analysis of situations or data requires an

evaluation of intangibles*

• Acts independently to determine methods and procedures on new or special assignments.

• Coordinate small teams delivering basic work packages in line with company process to

meet business and customer requirements.

• Provide Technical Leadership in own specific area of expertise.

• Contribute to the development of technical procedures and standards to meet business and

customer requirements.

• Ability to adapt quickly to dynamic team environments to maintain consistent effective

contribution.

• Acts as a role model for colleagues providing guidance around technical and behavioral

competencies to ensure sharing of internal best practice.

Desired Qualifications:

Works under general supervision. Uses discretion.

• Demonstrates analytical and systematic approach to resolving complex problems and

assignments.

• Takes initiative in identifying and negotiating appropriate development opportunities.

• Able to define and follow instructions and procedures

• Proven experience in IT Service environment.

• Demonstrates the ability to absorb and apply technical information.

• Uses broad range of information systems, technology functions and applications in line with

IT industry standards as appropriate to the role

• Ideally certified in appropriate technologies to support business strategy.

• Demonstrates an organized approach to work.

• Demonstrates ability to engage and influence on complex issues at all levels both internally

and customer facing.

• Proven ability to work under pressure and to tight deadlines.

• Routine administrative skills

• Demonstrates effective interpersonal, literacy and numeracy skills

• Demonstrates awareness of health and safety at work.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 925.786.7863 or .

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance