Customer Support Assistant
Department: Vibes And Verbs
Employment Type: Full Time
Location: Austin, TX
Compensation: $40,000 - $46,000 / year
Description
We are seeking a motivated and organized Customer Support Assistant to join our team. In this role, you will serve as the first point of contact for our customers, ensuring they have a positive experience and receive timely assistance with their inquiries. You will help resolve issues, track customer interactions, and provide support to ensure customer satisfaction.
Key Responsibilities

• Answer customer inquiries via phone, email, and chat
• Provide accurate information and resolve customer issues in a professional and timely manner
• Maintain customer records and document interactions in the database
• Assist in processing orders, returns, and exchanges
• Collaborate with the customer service team to improve customer experience
• Assist with administrative tasks as needed

Skills, Knowledge and Expertise

• Excellent communication skills (both written and verbal)
• Strong problem-solving abilities
• Attention to detail and organization
• Ability to work in a fast-paced environment
• Friendly and professional demeanor
• Experience in customer service or support is a plus

Benefits

• Competitive salary
• Growth opportunities within the company
• Comprehensive training and development programs
• Health, dental, and vision benefits
• Paid time off and holidays
• Positive and supportive work environment