DoveLewis Veterinary Emergency and Specialty Hospital is expanding our Client Experience Team.
About the Client Experience Team:
As a member of the Client Experience Team, you are the first point of contact for clients and their pets, whether they are arriving for an emergency or an appointment. This role combines strong client service with administrative duties, ensuring a seamless and supportive experience for pet owners during what can often be stressful situations for them and their pets. Daily tasks center around communication with clients, the hospital staff, third parties like referring veterinarians, and the administrative tasks such as scheduling appointments and taking payments.
As a member of the Client Experience Team, you will be cross trained throughout the hospital to provide excellent client service in all departments. When working in the ER, you will primarily focus on quick response triaging and providing patient updates to clients. When supporting the appointment-based departments, your focus will be building long-term relationships with patients and clients.
A genuine love and respect for animals and the human animal bond is essential!
Wage:
$19.95 - $22.00/hour, depending on education, experience and certifications. Shift differential pay is also offered for applicable shifts.
Schedule:
As a 24/7 hospital, all available positions require weekend and holiday availability.
The Client Experience Team is hiring full time, 3/4 rotating schedules, which means you work three 10-hour shifts one week and four 10-hour shifts the next, rotating back and forth. That averages 35 hours per week and gives you 3-4 days off in a row every week! Schedules are consistent so you always know when you work.
What you can look forward to at DoveLewis:

• As a non-profit with no corporate investors or venture capital funding, your work makes a difference to the animal-loving community and to individual pet owners every day.
• Equitable benefits, including medical, dental, vision, $0 mental health copays, preventative care, LGBTQIA-friendly providers, and options for families.
• Student debt repayment assistance for all staff (qualify after just one month).
• Generous employee discount
• Paid vacation and sick time
• Predictable scheduling with ample time for your life outside of work

• Minimum 1 year of in-person, fast-paced customer service experience is required
• Experience supporting a wide variety of clients or customers in challenging situations
• Experience scheduling appointments preferred, especially medical scheduling
• Veterinary or medical field experience preferred
• High attention to detail, with the ability to multi-task and remain composed in busy environments
• Problem-solving skills and the ability to work both independently and as part of a larger team
• Strong proficiency with desktop computers and the ability to learn veterinary software
• Ability to accurately handle cash transactions
• Ability to type at least 45 words per minute while engaging with clients
• Comfortable handling multi-line phone systems while managing in-person interactions
• High School Diploma or equivalent required