Role : Operations Lead

Location : Syracuse or Central NY area (local candidates only)

Compensation : $80,000–$100,000 base salary, with total compensation up to $120,000 (inclusive of bonus)

Overview :

This role bridges a leadership gap within a small but high-performing team, driving revenue and improving gross margin. The Sales Operations Lead will oversee sales, marketing and customer experience processes, while executing higher-level business objectives with a focus on communication, collaboration, and long-term growth.

Key Responsibilities :

• Revenue Growth : Oversee lead generation and conversion, including CRM usage, following up on estimates, booking jobs, and pricing strategies.

• Operational Improvements : Identify enhancements and inefficiencies, implement changes, and improve customer experience while driving profitability.

• Sales & Marketing : Strengthen sales processes and develop strategies to improve lead volume and conversion.

• Field Knowledge : Undergo training to understand paving and sealcoating processes and build trust with field teams.

• Leadership Potential : Position has the opportunity to evolve into a senior leadership role based on performance.

• Communication Excellence : Maintain clear and effective communication with both customers and team members to build trust, improve processes, and ensure alignment on goals.

Qualifications :

• Leadership experience with a focus on sales, operations, or business management.

• Hands-on approach with a strong ability to learn and adapt.

• Exceptional communication skills, both with customers and internal teams.

• Experience in home services or similar industries is a plus.