Job Responsibilities:
- Build and maintain strong customer, team, and vendor relationships for the 3PL
- Manage day-to-day transportation operations including but not limited to - building loads, tracking/tracing, scheduling shipments, issue resolution, continuous improvement opportunities to ensure processes remain efficient
- Ensure all required shipping documentation is prepared accurately
- Work alongside the manager to develop the team & best practices
- Serve as an additional escalation with team members and assist/coach problem-solving techniques
- Provide expertise on spot quoting opportunities
- Work to provide continuous improvements and creative solutions in a fast-paced 3PL brokerage environment
- Support sales with customer presentations when needed
- Create & maintain customer reporting and KPI analytics
- Assist with cost negotiation on shipments for spot and contracted freight
- Collaborate with both carriers and sales teams
- Continue to follow and update standard operating procedures for designated accounts
Qualifications & Experience Needed:
- 3+ years of experience in the 3PL brokerage logistics and supply chain industry, preferably with a leadership background
- High School Diploma/GED
- Proficient in Microsoft Office
- Customer-facing LTL experience with a deep understanding of Tariffs, Density, CSP Food/Beverage, Retail, CPG
- Experience working with multistop truckload planning and operations
- Carrier knowledge is preferred but not required
- Routing guide/lane development - LTL, and selling consolidation efforts
- Must be well-organized and detail oriented
- Display solid organizational and proactive skills
- Possess professional phone and email mannerisms - Looking for enthusiastic, confident attributes
- Outgoing personality, high energy, and agile attributes
- Team player mentality with a self-starter attitude
- Must be able to coach and mentor operations representatives