Position Details:
Title: Operations Support Specialist
Location: San Diego
Pay Rate: $23 - $26 depending on experience
Duration: Temporary through busiest season (April), potential permanent if do well
Hours: Mon - Fri 8am - 5pm, onsite during training then hybrid available
Position Overview
Ultimate Staffing Services is actively seeking an experienced Operations Support Specialist to join a dynamic team in specializing in Financial Services. The ideal candidate will be responsible for providing exceptional support to customers and brokers, ensuring a seamless experience with the company's services. The ideal candidate will have worked in the banking or financial services industry.
Responsibilities
- Answer phone calls from customers and brokers.
- Offer help for website accessing and other technical issues.
- Process applications and assist with customer enrollment.
- Use CRM to navigate and update customer records.
- Assist brokers and customers with any escalated issues
Qualifications
- Education requirement is a Bachelor Degree.
- Previous experience in Banking or Finance industries
- 2+ years of experience in service related role
- Great communication skills, both written and verbal
- Strong technical skills with MS Office and CRM systems
Required Work Hours
Monday - Friday 8am - 5pm
Onsite for training, ability to move to hybrid 2X week when performing
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.