Katonah Management Services is on a mission to build a network of customer-first HOA Management Companies that redefines industry excellence through innovative technology, superior management systems, and an exceptional team. We're inspired by the opportunity to make a meaningful difference for families who call our communities home.

We value the importance of maintaining a local, personalized feel for customers across our network of HOA Management companies. By harnessing the collective strength, knowledge, and resources of our network, we empower our portfolio to deliver tailored, high-quality services that foster thriving communities. Grounded in respect for the unique character of each community, our approach provides the foundation and support for ambitious growth and continuous improvement.

Our Vice President of Operations will be a core leader in the organization, responsible for enhancing our ability to serve homeowners and board members more effectively, streamlining processes for our dedicated staff, and ensuring that our community managers can focus on what matters most – building strong, vibrant communities.

At Katonah Management, we offer:

- A culture that values customer-service, continuous improvement, and technological innovation

- Opportunities for professional growth, rewarding and impactful challenges, and the autonomy to drive results

- Competitive salary and a comprehensive benefits package

- An environment that encourages both personal and professional development

Opportunity

As the VP of Operations, you will lead our company’s transformation into a tech-enabled service provider, elevating our organization through the implementation and optimization of technology, standardization and streamlining of operations, and ongoing training. This role is pivotal to positioning the company to efficiently and effectively scale organically and through acquisition and leading our commitment to continuous process improvement.

Key Responsibilities

- Champion the technology transition process to more scalable, industry-leading community association management software

- Develop and enhance automated workflows to optimize the team’s efficiency and standardize our elevated service level with built-in best practices

- Implement and improve onboarding and ongoing training programs for team members

- Lead innovation and continuous process improvement initiatives

- Identify and implement new vendor services to enhance community support and operational efficiency

- Oversee the technological integration of acquired companies into our platform

- Define and track key performance indicators (KPIs) to measure success and guide improvements

Qualifications

- Bachelor's degree in relevant field; advanced degree is a plus

- 5+ years of experience with community association management systems, preferably using Vantaca software

- Strong background in software integration and digital transformation projects

- Excellent analytical, problem-solving, and communication skills

What Sets You Apart

- Passion for leveraging technology to enhance community management

- Experience in scaling operations while maintaining service quality

- Tactical operational mindset to enable continuous process improvement and product offering expansion

- Deep understanding of the HOA management industry and its evolving needs

Impact and Growth

In this role, you will:

- Enhance our ability to serve homeowners and board members effectively at scale

- Drive improvements in operational efficiency and service quality

- Strengthen our competitive edge through innovative, community-focused solutions

- Play a critical role in the company's rapid expansion

Compensation and Benefits

- Total Compensation Range: $150,000-$200,000 per annum, commensurate with experience and performance

- Comprehensive benefits package including health, dental, and vision insurance

- 401(k) with company match

- Professional development opportunities

Start Date: Q1 2025, in preparation for our July 2025 software transition

Location: Westchester, New York – in person, with some flexibility to work from home on occasion