We are seeking a driven and detail-oriented Project Specialist (Contract Packaging Specialist) to be responsible for new & existing customers from onboarding to maintaining relationships and servicing the customers. The Project Specialist will complete all order entry, invoicing and will work with staff across departments to fulfill the customer’s needs. Must be analytically minded and possess excellent customer service skills.

Summary of Key Responsibilities:

· Manages customer service responsibility for Contract Packaging Division

· Manage internal process for customer onboarding, insuring proper set up, formula creation, scheduling, specifications, shipping requirements, etc.

· Analyzes information on competitors, prices, sales, and methods of marketing and distribution

· Preparing and presents sales reports, tracking late deliveries, cost corrections

· Reviewing SAPR and BOL reports daily to insure timely billing per customer requirements

· Maintains focus on product opportunities at various accounts

· Responsible for communicating market information to management

· Manages quotes at all current accounts and prospects for the CPK Division

· Analyze CPK processes by finding root causes of delays to facilitate improvement opportunities.

· Identify gaps, non-value-added steps, and other impediments to an efficient operation.

· Assist in creating process maps, SOP’s, and other solution design documentation for CPK division

· Oversees order processing and invoicing for CPK customers

· Oversees the process sample requests per customer request

· Assist with pricing model development

· Other duties as assigned

Qualifications and Education Requirements:

- Bachelor's Degree – Required. Business Administration with focus in Business Administration or equivalent.

- Minimum three (2+) years combined of chemical related industry experience and knowledge related to Chemical/Manufacturing or non-degreed minimum (5+) years customer service experience - Preferred.

- Minimum 2 plus years Chemical/Manufacturing Experience

- Minimum 2 plus years customer service experience

- Advanced Excel proficiency with Microsoft Office Suites Programs: Word, PowerPoint, Visio, and Teams a plus.

- Experience with enterprise business systems and their processes. Chempax or related ERP systems - Preferred.

- Preferred: DOT experience that includes Hazardous Materials

Preferred Skills

· Attributes consistent with company culture; safety, customer service, integrity, continuous improvement

· Leadership and strong verbal, oral and written communication skills

· Ability to establish effective working relationships with all levels of the organization

· Should be analytical, detail-oriented, flexible, and decisive

· Analytical aptitude, commitment to accuracy and quality, problem solving skills, attention to detail

· Efficiency, productivity, strong organizational skills and accuracy

· Time management, with the ability to meet deadlines under pressure

· Eagerness to learn new things and maintain a positive attitude toward changes and new challenges

· Openness to new responsibilities and willingness to shift focus

· Skilled at interfacing regularly with customers via phone/email to address questions and complaints.

· Ability to work in a fast-paced environment

· Proactive disposition with strong follow through skills

· Demonstrate initiative and ability to handle multiple deadlines.

· Assist in development, monitoring, and adherence to department budgets

· Bilingual (English/Spanish preferred)

SolvChem offers competitive wages and benefits.

SolvChem is an equal opportunity employer and encourages applications from all qualified individuals.

Applicants must be legally authorized to work in the U.S. EOE.