Community Engagement Manager (Hybrid) $80,000 - $85,000

Location: Pasadena, CA (Hybrid – 2days in-office, 3 days remote)

Schedule: Monday – Friday, Full-Time

About Us:

PR firm specializing in community engagement and special events. Responsible for client retention, customer servicing, and providing industry specific outreach related technical support including providing guidance to clients.

Position Overview:

The Community Engagement Manager will lead a team of Community Relations Representatives, driving community outreach, client satisfaction, and operational excellence. This role is a hybrid position, requiring three days per week in the Pasadena office, with flexibility for remote work or field engagement. The ideal candidate is a skilled leader, strategic thinker, and excellent communicator passionate about team success and community impact.

Key Responsibilities:

• Lead, mentor, and manage a team of Consumer Relations Representatives, ensuring high performance and engagement.

• Develop and implement strategies to enhance community outreach and strengthen client relationships.

• Monitor team activities, providing coaching and feedback to drive professional growth.

• Act as a point of escalation for client or community concerns, resolving issues promptly and effectively.

• Collaborate with cross-functional teams to align community relations goals with company objectives.

• Analyze performance metrics and prepare reports to measure the impact of outreach efforts.

• Stay updated on market trends and best practices to improve consumer relations strategies.

Qualifications:

• Proven experience in a managerial or leadership role, preferably in customer relations, community engagement, or staffing.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• Excellent interpersonal and communication skills to inspire and guide the team.

• Ability to analyze data, identify trends, and make informed decisions.

• Proficiency in Microsoft Office Suite; experience with CRM tools is a plus.

• Must have reliable transportation for occasional field visits and community events.

• Bachelor’s degree in business, communications, or a related field (or equivalent experience).

What We Offer:

• Competitive salary and benefits package.

• A hybrid work environment promoting flexibility and balance.

• Opportunities for career growth and leadership development.

• A collaborative and inclusive company culture.

How to Apply:

Submit your resume today!