Job Title : Customer Service Representative
Location : Scottsdale, AZ
Job Type : Full-time
Job Summary :
As a Customer Service Representative, you will be the first point of contact for our customers. You will assist with inquiries, resolve issues, and ensure that customers have a positive experience with our company. This role requires strong communication skills, problem-solving abilities, and a genuine desire to help others.
Key Responsibilities :

• Answer incoming customer inquiries via phone, email, and chat in a professional and friendly manner.
• Resolve customer complaints and issues effectively, ensuring satisfaction.
• Provide detailed product or service information to customers.
• Record and update customer information accurately in the database.
• Collaborate with team members and other departments to resolve customer issues.
• Process orders, returns, and exchanges as necessary.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Meet or exceed individual and team performance targets.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications :

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Excellent communication skills (verbal and written).
• Strong problem-solving skills and attention to detail.
• Ability to handle difficult situations with patience and professionalism.
• Proficient in using customer service software and tools.
• Ability to multitask and work well under pressure.