Russell Tobin's client is hiring a Customer Support Specialist Remote (Local to CA)

Employment Type: Contract

Location: Remote (Local to CA)

Schedule: Flexible to work mornings, nights, weekdays, and/or weekends. Hours of 12pm and 12am PST

Pay rate : $18-$21/hr

Responsibilities:

• Handle support requests primarily via email and text, with phone or video support as needed.
• Develop expertise in all aspects of ordering platform.
• Address escalations from merchants, customers, partners, and internal teams.
• Ensure smooth coordination between Tier 1 & Tier 2 Support.
• Assist with menu settings, customer UI configurations, ticket printing & routing, and reporting reconciliation.
• Investigate and resolve complex issues, diagnosing and addressing failure points.
• Address merchant concerns with empathy and urgency, turning each interaction into a learning opportunity.

Requirements:

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in technology, hospitality, or customer support.
• Strong communication, troubleshooting, and organizational abilities.

Preferred Requirements:

• Strong preference to candidates with restaurant experience.
• Familiarity with POS systems (Toast, Square, Upserve, Micros, Aloha, NCR, Revel).
• Experience with G-Suite, Slack, Atlassian, and Salesforce.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.