Customer Service Representative
Onsite @ Claremont, NC
Duration: 05+ Months
Pay Rate: $17-$18.25/hr
Hours: 08:00 AM - 04:30 PM
Must Have:
excellent communication skills written oral
Intermediate Outlook, Excel, etc.
Must be able to work in a team atmosphere
Years of Experience: 0-3 years
Good to Have:
SAP Knowledge- Preferred
Open to Recent College Graduate with SAP and Microsoft Experience
Day to Day:
Assisting current customer service team with quotes and order status Request.
Summary :
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
•Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
•Refer unresolved customer grievances to designated departments for further investigation.
•Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
•Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
•Ability to work independently and manage one's time.
•Ability to accurately document and record customer/client information.
•Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience:
•High school diploma.
•0-2 years customer service related experience required.