Regional Support Lead

Job Summary:

The Regional Support Lead provides critical support to the overall operations of multiple manufactured home communities within a designated region (primarily Florida). This role combines technical training, operational support, and community management responsibilities to ensure smooth and efficient operations across the portfolio.

Key Responsibilities:

• Training & Development:
• Conduct comprehensive training on company policies, procedures, and systems, including RentManager and the transition to ManageAmerica.
• Provide ongoing support and coaching to Regional Property Managers and their teams.
• Develop and deliver training materials and presentations.
• Community Management Support:
• Assist Regional Property Managers with day-to-day operations, including resolving escalated resident issues, conducting site visits, and addressing operational challenges.
• Temporarily assume the role of Community Manager for vacant positions, ensuring seamless operations during the recruitment process.
• Support new acquisitions by assisting with the transition and integration of new properties.
• Operational Excellence:
• Review and analyze property performance data to identify areas for improvement.
• Assist with the development and implementation of operational strategies and best practices.
• Ensure compliance with all applicable regulations and company policies.
• System Administration:
• Provide technical support and training on property management software (RentManager, ManageAmerica).
• Assist with system implementations and upgrades.

Qualifications:

• Proven experience in property management, with a strong preference for experience in manufactured housing communities.
• Excellent communication, interpersonal, and organizational skills.
• Strong leadership and mentorship skills.
• Ability to travel extensively within the region (up to 50%).
• Proficiency in Microsoft Office Suite and property management software (RentManager, ManageAmerica).
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent customer service and communication skills.

Benefits:

• Competitive salary and benefits package (to be discussed)
• Opportunities for professional growth and development within the company.
• Opportunity to contribute to the success of multiple communities.

Note: This position requires flexibility and the ability to travel extensively within the designated region (Up to 50%). The ideal candidate will be a highly motivated and results-oriented individual with a strong passion for property management and a commitment to providing exceptional customer service.