Associate VP Omni-Channel Experience & Platform Orchestration Location: Seattle, WA, United StatesPosted on: Apr 11, 2023ProfileHumana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. We are seeking an accomplished leader for the role of Associate Vice President, Omni-Channel Experience & Platform Orchestration. This position will focus on creating a seamless customer journey across channel interactions and healthcare needs for Humana's members.ResponsibilitiesSet vision for customer journey orchestration and personalization.Design and activate the Customer 360 Platform for transactional and health insights.Prioritize high-value customer experiences by translating experience needs to integrated data platform capabilities.Manage strategic partnerships, including vendor choice and alignment to technology strategy.Ensure optimization opportunities within the platform ecosystem for maximum value.Recruit, hire, develop, and lead a high-performing team to set vision and manage the success of solutions.Key Candidate Qualifications10+ years of experience in product management, platforms, strategic planning, and data management.Strong understanding of customer data management, MDM, data architecture, and cloud-based data technologies.Expertise in technology and data products with a focus on business results.Hands-on management style with experience leading cross-functional teams.MBA or MS in Computer Sciences/Data Engineering or BS in a Technology field with 15+ years of experience.Experience with cloud-based customer experience management.Excellent communication skills and ability to engage diverse stakeholders.Experience in a large, matrixed company, preferably in healthcare or insurance.Strong leadership skills with a track record of driving results through OKR management.Scheduled Weekly Hours: 40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion.#J-18808-Ljbffr