Associate VP Omni-Channel Experience & Platform Orchestration Location: Des Moines, IA, United StatesPosted on: Apr 11, 2023ProfileHumana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. We are seeking an accomplished leader to join our team in the newly-created role of Associate Vice President, Omni-Channel Experience & Platform Orchestration. This role focuses on creating a seamless customer journey across channel interactions and healthcare needs for Humana's members.ResponsibilitiesSet vision for customer journey orchestration and personalization.Design and activate the Customer 360 Platform for transactional and health insights.Prioritize high-value customer experiences by translating needs to integrated data platform capabilities.Manage strategic partnerships and vendor choices aligned with internal technology strategy.Recruit, hire, develop, and lead a high-performing team to manage success of solutions regarding OKRs and business strategy.Key Candidate Qualifications10 years of experience in product management, platforms, strategic planning, and data management.MBA, MS in Computer Sciences/Data Engineering, or BS in a Technology field with 15 years of experience.Expertise in customer data management, MDM, data architecture, and cloud-based data technologies.Demonstrated success in leading large-scale projects/programs and technology-based solutions.Excellent oral and written communication skills for effective interaction with senior audiences.Work experience in the healthcare and/or insurance industry is desirable.Scheduled Weekly Hours: 40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion.#J-18808-Ljbffr