Associate VP Omni-Channel Experience & Platform Orchestration Location: Indianapolis, IN, United StatesPosted on: Apr 11, 2023ProfileHumana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. We are seeking an accomplished leader for the newly-created role of Associate Vice President, Omni-Channel Experience & Platform Orchestration. This role focuses on creating a seamless customer journey across channel interactions and healthcare needs for Humana's members.ResponsibilitiesSet vision for customer journey orchestration and personalization.Design and activate the Customer 360 Platform for transactional and health insights.Prioritize high-value customer experiences by translating experience needs to integrated data platform capabilities.Manage strategic partnerships, including vendor choices and alignment to technology strategy.Recruit, hire, develop, and lead a high-performing team of Directors, Principals, and Product Managers.Key Candidate Qualifications10 years of experience in product management, platforms, strategic planning, and data management.MBA, MS in Computer Sciences/Data Engineering, or BS in a Technology field with 15 years of experience.Experience leading data-driven customer journey visualization, personalization, segmentation, and marketing use cases.Strong analytic, organization, and problem-solving skills.Experience managing vendor relationships.Scheduled Weekly Hours: 40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion.#J-18808-Ljbffr