Associate VP Omni-Channel Experience & Platform Orchestration Location: Little Rock, AR, United StatesPosted on: Apr 11, 2023Profile:Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.We are seeking an accomplished leader to join our team in the newly-created role of Associate Vice President, Omni-Channel Experience & Platform Orchestration. This role involves overseeing a product group that focuses on creating a single source of member truth by integrating transactional and interaction information for cross-channel engagement. A successful amalgam of relevant data platforms and workflow orchestration will offer a seamless customer journey across channel interactions and across healthcare needs to Humana's members.The AVP will report directly to the Vice President, Retail Digital Transformation and will lead a team of 10-12 associates with four direct reports. This position can be located anywhere within the lower 48 states and does not require relocation.Responsibilities:Set vision for customer journey orchestration and personalization.Design and activate the Customer 360 Platform for transactional and health insights.Prioritize high value customer experiences by translating experience needs to integrated data platform capabilities.Manage strategic partnerships, including vendor selection and alignment to technology strategy of internal platforms.Recruit, hire, develop, and lead a high-performing team of Directors, Principals, and Product Managers.Key Candidate Qualifications:10 years of experience in product management, platforms, strategic planning, and data management.Strong understanding of customer data management, MDM, data architecture, and cloud-based data platforms.MBA, MS in Computer Sciences/Data Engineering, or BS in a Technology field with 15 years of experience.Experience leading data-driven customer journey visualization and marketing use cases.Strong analytic, organization, and problem-solving skills.Experience with cloud-based customer experience and managing large platforms.Excellent oral and written communication skills.Current or recent experience in a large, highly matrixed company (i.e., Fortune 250).Work experience in healthcare and/or insurance industry is desirable.Scheduled Weekly Hours: 40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.#J-18808-Ljbffr