TRC is seeking a talented Technical Support Analyst for an onsite, part-time opportunity based out of Newport News, VA! This position will start as a contract position with a strong possibility of conversion!

RESPONSIBILITY AND DUTIES
• Perform all IT Support related service work, including but not limited to imaging, software installations, problem diagnosis and repair necessary for end-users and server-related computing devices, printers, and RF scanners.
• Troubleshoot and work with vendors on IT hardware technical issues.
• Provide end-user support for Microsoft Office 365, Windows 10, SharePoint, and Microsoft Access databases.
• Ensure IT-related inventories are kept up to date and peripherals are readily available.
• Administer user accounts through Active Directory.
• Familiar with WAN/LAN technologies, including switches, routers, wireless access points, port configurations, and remote VPN.
• Collaborate with Corporate and Engineering resources, follow up and escalate to appropriate teams, as necessary.
• Support Enterprise-wide application(s).
• Take ownership of issues and follow through to completion.
• Support strategic corporate initiatives and projects.
• Ensure adherence to IT policies, standardization of processes and procedures.
• Keep apprised of trends in technology to improve customer experience and productivity.
• The job requires on-call support and escalation, as necessary.
QUALIFICATIONS
• Associates degree or equivalent in IT-related field.
• Minimum of 2+ years working in the technical support field, preferably in a manufacturing environment.
• Must have hands-on experience with desktops/laptops/tablets/smart devices; Windows 10, software installs, imaging and restores, virtual server environments, patch management, and network strategies.
• Excellent verbal and written communication skills.
• Self-starter with high motivation and ability to work with geographically dispersed management.
Comp TIA A+, MCSA preferred, but not mandatory.

 

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.