#TeamM

*Position: Teleplus Representative*

*Location: Onsite: 1 Corporate Drive, Suite 120, Lake Zurich, IL 60047*

*Duration: 03+ months contract with high possibility for an extension*
*Shift timing: Monday – Friday: 8:00 AM to 5.00 PM (8 Hour Day Shift, 40 hrs/week)*

*Pay Rate: $18.42/hr on W2 *



*Job Description: *
* Creates claim files by entering initial loss report information into the TelePlus system.
* Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a proactive customer service approach.
* Capable of creating approximately 25 new claim reports in an 8 hour day, remaining in queue at least 98% of the day while ensuring “special handling” procedures are applied.
* Based on loss details, identifies complex damages and escalates claims.
* Responds to routine inquiries, directs other inquiries to appropriate parties.
* Operates a variety of office equipment such as ACD phones, printers, personal computers, fax machines and copiers.
* Reports system problems to the appropriate person when there is a problem.
* Keeps abreast of internal and external changes and developments.
* Assists in the training of new employees.
* Assists supervisor with various duties.
* Recommends new and/or improved procedures to improve efficiencies.
* Maintains a favorable and positive working relationship with internal and external sources.
* Keeps manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority to manager.
* Participates in special projects and performs other duties as requested.



*Required Skills:*
* Strong customer service skills.
* Good personal computer skills/typing.
* Attention to detail.
* CALL CENTER/COMPUTER
* LIGHT TYPING
* CALL CENTER/CUSTOMER SERVICE
* PRINTERS
* CUSTOMER SERVICE ORIENTED



*Preferred Skills:*
* Experience in a call center or customer service role.



*Education:*
* High school diploma and a minimum of two years experience in an office environment.

Job Type: Contract

Pay: $18.00 - $18.42 per hour

Expected hours: 40 per week

Schedule:
* 8 hour shift
* Day shift
* Monday to Friday



Ability to Relocate:
* Lake Zurich, IL 60047: Relocate before starting work (Required)

Work Location: In person