Piper Companies is currently seeking a Patient Support Quality Manager for a hybrid role. The Senior Patient Support Quality Manager will ensure high standards of quality and efficiency in patient support.

The ideal candidate will have 7+ years of relevant experience in patient support programs, rare disease and/or complex therapy administration experience, and proficiency in Salesforce or Healthcloud CRM platforms.

Responsibilities:

• Monitor performance of patient engagement quality programs through KPIs and metrics to evaluate service quality, patient satisfaction, and program effectiveness.
• Maintain patient services activities with departmental SOPs and industry standards.
• Establish and implement patient engagement quality program through policies, guidelines, and high-quality service delivery.

Qualifications:

• Bachelor's Degree in life sciences, business, or a related field.

Benefits:

• Comprehensive benefit package: medical/dental/vision/prescription coverage, 401k.
• Employee Wellness resources, PTO & paid parental leave benefits.

Key Skills:

• Collaboration, compliance, facilitation, innovation, patient access, care access, call center, quality scorecard, continuous improvement, quality goals, quality outcomes, patient services, motivation, project management skills, CRM, Patient Support Services technology, team, benefits, 401k.