We are looking for a Desktop Support Engineer with 3-4 years of experience to provide technical assistance at our clients' locations. The candidate should have hands-on experience in installing, upgrading, and troubleshooting Desktop and Laptop operating systems, as well as office and other application software.
Work days: 5 days a week, work from Office ONLY
Responsibilities:
- Installation and configuration of Windows 10/11 on Desktop and Laptop.
- Configuration of operating system language packs, if any.
- Configuration of Outlook profiles, MS Teams, and OneDrive.
- Install and configure Office applications and other Line of Business Applications.
- Ensure user profile data is backed up.
- Configuration of Internet Explorer settings, network, and printer drivers; check group policies are applied.
- Configuration of printers.
- Drive mapping to Network/Shared drives.
- Hands-on experience with Windows; knowledge in Mac OS environments is an added advantage.
- Diagnose and resolve software and hardware incidents, including operating systems and application software on client machines.
- Basic knowledge of Office 365 services, Active Directory, and user login methods.
- Knowledge of SCCM application push and deployment for workstations.
- Walk customers through installing applications and computer peripherals.
- Guide users with simple step-by-step instructions.
- Handle OS and Application support tickets on INC/SR.
- Good to have ticketing tool knowledge (e.g., SNOW, JIRA).
- Test alternative pathways until issues are resolved.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs.
- Help create technical documentation and manuals.
- Knowledge of Office applications like Word, Excel, PowerPoint, Outlook, Teams.
- Working knowledge of office automation products and computer peripherals (printers, scanners).
- Provide technical assistance and support issues related to desktop support and Teams Conferencing support.
- VIP user coordination and support.
- Maintain professionalism when resolving service delivery and client issues in a timely manner.
- Identify and escalate business and technical challenges as appropriate and in a timely manner.
- Communicate with engineers, clients, and managers professionally, ensuring all parties are kept updated.
- Install and configure antivirus software.
- Other roles and responsibilities during migration.
- Coordinate with the Migration Onsite team and scheduling team.
- Assist the technical team in solving technical roadblocks through regular case reviews, enhancing team productivity.
- Ensure all scheduled migrations are completed without any business impact.
Mandatory Skills: Jira Service Desk, Service Desk, Windows Server
Seniority Level
Associate
Employment Type
Contract
Job Function
Information Technology
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