We are looking for a Desktop Support Engineer with 3-4 years of experience to provide technical assistance at our clients' locations. The candidate should have hands-on experience in installing, upgrading, and troubleshooting Desktop and Laptop operating systems, as well as office and other application software.

Work days: 5 days a week, work from Office ONLY

Responsibilities:

1. Installation and configuration of Windows 10/11 on Desktop and Laptop.
2. Configuration of operating system language packs, if any.
3. Configuration of Outlook profiles, MS Teams, and OneDrive.
4. Install and configure Office applications and other Line of Business Applications.
5. Ensure user profile data is backed up.
6. Configuration of Internet Explorer settings, network, and printer drivers; check group policies are applied.
7. Configuration of printers.
8. Drive mapping to Network/Shared drives.
9. Hands-on experience with Windows; knowledge in Mac OS environments is an added advantage.
10. Diagnose and resolve software and hardware incidents, including operating systems and application software on client machines.
11. Basic knowledge of Office 365 services, Active Directory, and user login methods.
12. Knowledge of SCCM application push and deployment for workstations.
13. Walk customers through installing applications and computer peripherals.
14. Guide users with simple step-by-step instructions.
15. Handle OS and Application support tickets on INC/SR.
16. Good to have ticketing tool knowledge (e.g., SNOW, JIRA).
17. Test alternative pathways until issues are resolved.
18. Customize desktop applications to meet user needs.
19. Record technical issues and solutions in logs.
20. Help create technical documentation and manuals.
21. Knowledge of Office applications like Word, Excel, PowerPoint, Outlook, Teams.
22. Working knowledge of office automation products and computer peripherals (printers, scanners).
23. Provide technical assistance and support issues related to desktop support and Teams Conferencing support.
24. VIP user coordination and support.
25. Maintain professionalism when resolving service delivery and client issues in a timely manner.
26. Identify and escalate business and technical challenges as appropriate and in a timely manner.
27. Communicate with engineers, clients, and managers professionally, ensuring all parties are kept updated.
28. Install and configure antivirus software.
29. Other roles and responsibilities during migration.
30. Coordinate with the Migration Onsite team and scheduling team.
31. Assist the technical team in solving technical roadblocks through regular case reviews, enhancing team productivity.
32. Ensure all scheduled migrations are completed without any business impact.

Mandatory Skills: Jira Service Desk, Service Desk, Windows Server

Seniority Level

Associate

Employment Type

Contract

Job Function

Information Technology