Akkodis is seeking a Customer Service Representative for a 24 Months contract position with a client located in Boise, ID. Ideally looking for applicants with a strong working knowledge or familiarity with ticketing tools to collect feedback, schedule fixes, and track progress comes as a plus.

Job Title : Customer Service Representative

Location : Boulevard Boise, ID 83713

Duration : 6 Months

Pay Range: $15/hr - $17/hr on w2 (without benefits), the rate may be negotiable based on experience, education, geographic location and other factors.

Duties and Responsibilities

• Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
• Monitor the service event through completion for compliance. Manage the service requests of customers through different access channels.
• Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
• Provide resolution and feedback based on analysis.
• Leads in projects for process or quality improvements and documents changes. Works with escalated customers and drives actions in post incident reviews.
• Manages multiple tasks or cases simultaneously without supervision.
• Acts as a mentor and may provide some supervision of other non-exempt employees.
• May provide input on training material for new and existing processes.
• Provide training to new and existing employees as needed.
• Process expert and subject matter expert on standard and nonstandard delivery types.

Requirements:

• Superior communication skills both written and verbal Experience in customer facing role either remote or face to face.
• Understands internal processes and tools Computer proficiency.
• Problem solving skills.
• Accuracy in data entry
• Excellent fluency in language to be supported.
• Experience in a phone based remote role.
• Familiarity with computer technology.
• Time management skills.
• Oversee compliance with operating procedures and standards.
• Advanced knowledgeable in call routing and case management processes and obligation systems.
• Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
• Organizational skills to manage workflow and tasks.
• Process analysis and documentation.
• Ability to mentor and train new agents
• Ability to participate or lead in projects for process or quality improvements.

If you are interested in this Customer Service Representative – 24 Months Contract position with a client located in Boise, ID (83713) then please click APPLY NOW. For other opportunities available at Akkodis go to .If you have questions about the position, please contact Mohammed Ateequddin at 410-226-8031 or

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance