Akkodis is seeking a Customer Support Specialist for a client in the Melbourne, FL area. The position is open to candidates local to the area as it requires them to work fully onsite.

This is a contractual opportunity (with expectation to be converted).

Rate Range : $25/hour - $30/hour ; The rate may be negotiable based on experience, education,

geographic location, and other factors.

In this role, you will:

• Develop and manage customer action plans for issue resolution as well as identify and coordinate resources necessary to resolve issues.
• Provide regular status updates to customers on outstanding issues, determine cause and implement plans to avoid reoccurrence.
• Responsible for order entry and daily coordination of order fulfillment, quoting, lead times and issues related to customer service agreements and component repairs.
• Analyze inventory usage, identifying problem areas or items with consistent late delivery or high demand.
• Attend on time delivery performance meetings, monitor and report status.
• Coordinate off site vendor repair and warranty administration.
• Keep records of customer interactions, process customer accounts and file document

Basic Qualifications:

• Associates’ Degree with 2 years professional customer support experience or 4 years professional work experience with 2 years being in a professional customer support role.

Eligibility Requirements:

• Must be willing to work out of the office located in Melbourne, FL
• Must be willing to work in a production environment
• Must be able to lift a maximum of 40 lbs

Desired Characteristics:

• Proven experience managing customer accounts.
• Ability to make priority decisions based on customer business situations.
• Excellent organizational, customer relationship, verbal and written communication skills.
• Exceptional say/do ratio - ability to define and deliver to a plan with minimal supervision.
• Experience with Oracle E-Business Suite

If you are interested in the Customer Support Specialist role, please click Apply Now.

We are open to working with professionals who are authorized to work in the US without sponsorship.

No C2C

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance