Position: Quality Assurance Manager

Location: Salt Lake City, UT

Job Overview: The Quality Assurance Manager is responsible for establishing and maintaining systems to support organizational objectives and continuous improvement efforts, ensuring customer satisfaction. This role involves providing information, training, and support to internal customers, defining measurements, and reporting on the status of systems, programs, and quality to management.

Key Responsibilities:

• Management of Quality Systems:
  
  • Structure, maintain, and improve the quality management system, including calibrations, document control, departmental training, corrective action, and non-conforming product disposition.
  • Oversee first article buyoff and identify opportunities for product, process, and system improvements.
  • Schedule and monitor quality system audits, assist with vendor certifications, and manage receiving/incoming inspections.
• Reporting to Management:
  
  • Measure and report on the effectiveness of the quality management system.
  • Work with management on company-wide objectives and present quality metrics in management meetings.
  • Measure and report on corrective and preventive actions, product audits, warranty returns, and system feedback.
• Leadership of Quality Assurance Team:
  
  • Establish goals, evaluate performance, and manage department activities.
  • Develop training and cross-training programs, handle personnel matters, and organize significant projects.
• Continuous Improvement Participation:
  
  • Provide training, direction, and support to management, QA members, engineering, and other departments.
  • Solve actual and potential problems, monitor data, and provide analysis to support production improvement teams.
• Development of Human Capital:
  
  • Provide coaching and mentoring, conduct annual performance appraisals, and set measurable objectives for department members.
  • Provide relevant functional and technical training to employees and other departments as needed.
• Support Organizational Initiatives:
  
  • Proactively establish or reinforce procedures related to safety, morale, product quality, customer satisfaction, and cost containment.
  • Maintain open communication and ensure effective verbal and written communication within and outside the organization.

Additional Responsibilities:

• Perform other duties as assigned.
• Maintain general housekeeping of the work area, adhere to safety policies, and uphold good attendance.

Qualifications:

• Knowledge, Skills, and Abilities:
  
  • Strong understanding of quality systems, engineering, inventory control, and manufacturing accounting principles.
  • Dedication to continuous improvement and basic knowledge of manufacturing and parts fabrication processes.
  • Proficiency in Microsoft Word and Excel, and experience in developing SPC programs and reports.
  • Strong problem-solving, decision-making, and leadership abilities.
  • Excellent verbal and written communication skills with a strong customer service focus.
  • Team-oriented with strong planning, organization, and presentation skills.
• Training and Education:
  
  • Bachelor's degree in a related field.
  • Leadership training, including problem solving and decision making.
  • Quality system management experience.
• Required Experience:
  
  • 3-4 years of SPC experience.
  • 5 years of quality assurance experience in a manufacturing environment.
  • 1-2 years of supervisory experience.
  • Preferred experience with ISO 9001 and document control.

Working Environment:

• Physical Environment: Occasional exposure to noise levels above 80db and potential chemical hazards. Some areas of the production facility may pose a slip and fall risk.
• Mental Pressure: The fast-paced environment and high expectations can result in higher levels of stress.

Job Type: Full-time

Salary: $85,000.00 - $115,000.00 per year

Benefits:

• 401(k) with matching
• Dental, health, and vision insurance
• Employee assistance program and discounts
• Flexible spending account and health savings account
• Life insurance and paid time off

Schedule:

• 8-hour shifts, Monday to Friday, day shift.