Job SummarynnServes customers by providing product and service information, resolving product and service problems, and process orders.nnWage: $22 per hournnHours: Monday - Friday 7:30am - 4:30pmnnEssential Duties and Responsibilitiesnn- - Maintain broad knowledge of client products and servicesnn- -nnUse company software to help customers with door build drawings and standard and custom hardware selectionnn- - Keep records of customer interactions and transactionsnn- - Listen attentively to customer needs and concerns; demonstrate empathynn- - Accurately take phone ordersnn- - Data entry of faxed, emailed and phone in orders for productionnn- - Help customers with pricing requests using company softwarenn- - Coordinate between sales and production to meet customer deadlinesnn- - Notify customers of expected delivery date and timenn- - Resolves product or service problems by clarifying customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolutionnn- - Assisting sales staff with expediting orders and communications with the production floornn- - Assist in filing and communicating with other departments with reconciling paperwork.nn- - Answer the telephone and direct callers to appropriate departmentsnn- - Greet customers in a courteous, friendly, and professional mannernn- - Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.nnQualificationsnnTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.nnSkills, Knowledge and Ability RequirementsnnTo be considered for the Customer Service position, the following conditions must be met:nn- - A minimum of 1-year previous customer service experience in residential or commercial industry or 5 years experience working with aluminum storefront in either shipping and or fabrication of aluminum storefront.nn- - Strong organizational and listening skillsnn- - Ability to work independently and prioritize work with deadlinesnn- - Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communicationsnn- - Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education levelnn- - Ability to read, interpret and understand drawings and specificationsnn- - Computer experience a must and typing of numbers with accuracynn- - Previous customer service experience in architectural glazing systems industry preferrednnEquipmentnnPersonal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various