About the Role

We are seeking a Customer Experience Specialist to join our team in Pleasant Hill, California. In this role, you will guide and support customers throughout their car buying and selling journey at our dealership. You will ensure a seamless and positive experience by effectively communicating with various teams, conducting vehicle assessments, managing administrative tasks, and providing exceptional customer service.

Key Responsibilities

• Guide customers through the car buying and selling process
• Conduct vehicle assessments and communicate findings to buyers
• Manage administrative duties such as transaction paperwork and service appointment creation
• Provide exceptional customer service and maintain strong relationships
• Work in a high-energy retail environment as part of a team to achieve goals

Qualifications

• Demonstrated exceptional communication and relationship-building skills
• Ability to balance customer needs with business goals
• High school diploma or equivalent
• Prior sales and customer service experience preferred
• Valid driver's license