Job Summary:We are seeking a dedicated Customer Support/Account Representative to join our team of Field Facing Service Professionals. In this role, you will handle incoming phone calls, address escalations, and resolve inquiries related to compensation for Client accounts. The ideal candidate will respond with a high degree of accuracy and efficiency, consistently meeting key department performance metrics.Key Responsibilities:Customer Interaction: Handle incoming phone calls from clients and financial advisors, providing prompt and accurate responses to compensation inquiries related to Client accounts.Issue Resolution: Effectively resolve concerns and escalate issues as necessary, ensuring a high level of customer satisfaction.Performance Metrics: Meet and exceed department performance metrics, demonstrating efficiency and effectiveness in all interactions.Functional Support: Provide functional support in areas such as Financial Advisor Compensation and other financial-related inquiries.Team Collaboration: Contribute to a fast-paced, team-oriented environment, fostering collaboration and support among colleagues.Adaptability: Demonstrate the ability to multi-task and quickly adjust to changes in a busy financial service center.Work Environment: While remote work is available, you must be able to work in the office a minimum of three days a week.Qualifications:Strong professional demeanor and commitment to delivering World-Class Service.Excellent communication and interpersonal skills.Ability to thrive in a fast-paced environment while managing multiple tasks.Previous experience in customer service or a financial services setting is a plus.Willingness to work both remotely and in-office as required.