Job Title: Call Center Representative
Location: Jersey City, NJ
Job Type: Full-Time
About the Role
We are seeking a customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing excellent service. The ideal candidate has strong communication skills, patience, and a passion for helping people.
Key Responsibilities:

• Answer Incoming Calls: Respond promptly and professionally to inbound calls from customers regarding products, services, and general inquiries.
• Resolve Customer Issues: Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Provide Service Information: Assist customers with accurate information about products, services, and promotions.
• Meet Performance Metrics: Achieve call handling targets and maintain high customer satisfaction scores.
• Maintain Professionalism: Handle each call with a positive and courteous tone, maintaining a high level of professionalism at all times.

Qualifications:

• Communication Skills: Strong verbal and written communication skills.
• Problem-Solving Skills: Ability to troubleshoot issues and resolve customer concerns effectively.
• Tech Savvy: Proficiency with computers, CRM software, and phone systems.
• Education: High school diploma or equivalent (required); college degree (preferred).