Looking for a Desktop Support Specialst local to Shreveport LA with strong customer service skills and experience with Office 365, Windows Server 2016/2019, Windows 10/11, and PowerShell. Along with knowledge of IT standards, network fundamentals, and experience with Microsoft Azure or O365/email systems is a plus, along with strong time management and multitasking abilities.

Must-Have Technologies:

• Office 365
• Windows Server 2016/2019
• Windows 10/11
• PowerShell
• Endpoint protection systems

Responsibilities:

• Deploy and image computer assets.
• Manage, configure, and deploy software applications.
• Provide support for Helpdesk team members.
• Manage and update assigned Windows Servers or software applications.
• Troubleshoot and resolve desktop operating and application issues.
• Support printer/printing infrastructure.
• Maintain and catalog IT assets.
• Assist Administrators with special IT projects.
• Manage, configure, and troubleshoot endpoint protection systems.
• Perform system moves, adds, and changes for end-users.
• Provide in-person and remote support to customers, ensuring understanding of new technologies.
• Participate in night and weekend work as needed.

Qualifications:

• Minimum of 4 years of related experience.
• Associate degree in IT or related field (certifications and work experience may substitute).
• Understanding of IT support ticketing systems.
• Working knowledge of IT Standards, Network Fundamentals, and Azure is a plus.
• Experience providing onsite and remote support assistance.
• Strong multitasking and time management capabilities.