The Floor Manager is responsible for the Floor Team Leads and the Court Monitors and directs and coordinates the maintenance, inventory and cleaning procedures of the park.
PRIMARY JOB RESPONSIBILITIES
- Hires, trains, schedules and supervises team of up to 40 court monitors
- Provides courteous customer service and responds to customer's questions, complaints or requests. Directs any unresolved issues to the General Manager
- Assists supervised staff in their job performance during peak activity periods or as required
- Manages cleaning and maintenance of park including daily, weekly and after-hours cleaning plus upkeep and repair of park and attractions
- Manages inventory of parts and cleaning supplies
- Maintains an image of competence and professionalism to customers, employees and management
- Maintains proper employee/employer relations and addresses any questions in a timely and open manner, including disciplinary actions, recognition and performance evaluations
- Provides or performs other services or duties as required by General Manager
SKILLS, KNOWLEDGE AND EXPERIENCE - Experience managing and motivating a team of young employees strongly preferred
- Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment
- Ability to handle multiple assignments on a timely basis with a high degree of accuracy
REPORTING Reports to park General Manager
Background check will be required before hiring