About Ezshop:

Ezshop is a leading e-commerce marketing agency based in Montreal. We specialize in building and managing high-performing e-commerce platforms for retailers across North America. We manage hundreds of e-commerce accounts monthly, ensuring our clients achieve optimal performance and growth. As a trusted partner of Lightspeed, we’ve developed over 500 websites and are now embarking on an exciting journey to create AI productivity tools that empower agencies and marketing teams worldwide to work smarter and more efficiently.

About the Role:

We are looking for a visionary Chief of Operations (COO) to join our dynamic team and play a pivotal role in scaling our business. The COO will oversee the company’s day-to-day operations, drive efficiency, and ensure seamless execution of our strategic goals. This role requires a strong leader with a proven track record in operations and team management.

(Key Responsibilities)

Operational Leadership:

• Oversee all aspects of daily operations, ensuring alignment with Ezshop’s strategic goals.
• Develop and implement processes that enhance efficiency and scalability.

Strategic Planning:

• Collaborate with the CEO to define and execute the company’s long-term vision.
• Drive the operational roadmap for the development and deployment of AI productivity tools .

Team Management:

• Lead cross-functional teams, including project managers, marketing professionals, and AI developers.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Weekly meetings with key stakeholders and team members.

Performance Monitoring:

• Establish key performance indicators (KPIs) to track operational success.
• Regularly report on operational performance to the leadership team.
• Leverage tools such as Monday.com to improve overall department performance and efficiency.

Partnerships and Vendor Management:

• Strengthen relationships with key partners and technology vendors.
• Negotiate and manage vendor agreements to optimize cost and performance.

Budget Management:

• Oversee operational budgets, ensuring resources are allocated effectively.
• Identify cost-saving opportunities without compromising quality.

(Qualifications)

• 7+ years of experience in operations leadership, preferably in agencies, SaaS, or a related industry.
• Proven experience scaling businesses and managing cross-functional teams.
• Exceptional analytical, organizational, and problem-solving skills.
• Strong interpersonal and communication abilities, with a knack for building relationships.
• Experience with AI-driven tools, SaaS platforms, or similar technologies is a significant asset.
• Fluency in English (French is a plus).

Why Join Ezshop?

• Be part of a fast-growing company shaping the future of AI for agencies and marketing teams.
• Work with a passionate team of innovators and industry experts.
• Enjoy a collaborative and supportive office environment in Montreal’s vibrant Saint-Henri neighborhood.
• Opportunity to make a significant impact and grow with the company.