Job Summary:

The Front Desk Receptionist serves as the first point of contact for visitors, clients, and staff, ensuring a welcoming and professional environment. This role involves managing the front desk operations, answering and directing calls, handling inquiries, and providing administrative support to ensure smooth daily operations.

Key Responsibilities:

1. Front Desk Operations:

• Greet visitors and clients warmly, ensuring a positive and professional first impression.
• Manage visitor check-ins
• Handle incoming and outgoing mail and deliveries.

1. Communication Management:

• Answer, screen, and direct incoming phone calls to appropriate departments.
• Respond to general inquiries via phone, email, or in person promptly and courteously.
• Communicate messages effectively to team members.

1. Administrative Support:

• Assist with data entry, filing, and maintaining office records.
• Order and maintain office supplies to ensure the front office is well-stocked.

1. Customer Service:

• Provide accurate information about the company’s services or products.
• Address and resolve minor complaints or escalate them to the appropriate team members.

Qualifications:

• High school diploma or equivalent; additional certifications in office administration are a plus.
• Proven experience as a receptionist, front desk representative, or in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant office software.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Friendly and professional demeanor.
• Ability to maintain confidentiality and handle sensitive information.

Working Conditions:

• This role requires sitting for extended periods and using a computer and telephone frequently.
• The Front Desk Receptionist will work in a professional office environment with regular interaction with clients and staff.

Hours: Monday-Friday, 9 AM - 4 PM.

Compensation and Benefits:

• 18-20 an hour DOE.