Required Skills & Experience

• 1-2 years of experience in customer service
• Ability to operate a computer
• Experience working with outlook products
• Operating dual monitors

Nice to Have Skills & Experience

• Experience working with a ticketing system

Job Description

A client in Phoenix, AZ is looking for a Customer Service Representative that will be providing customer service and technical support by applying a broad understanding of computer systems products and services. Maintains information technology service, functionality, and user satisfaction by answering questions, troubleshooting, and resolving complex problems. On a day-to-day basis, this role is the first technical point of contact by answering inbound calls from citizens to help assist them with their questions. This position will utilize inbound phone calls, data entry, ticketing systems, and sometimes will need to remote into a citizen's computer to help walk them through any technical issues or questions they have. Typical technical problems that this role will help resolve includes items like account creation and management, login difficulties, form submissions, payment processing, etc. For other unsolved technical issues, this role when then escalate the issue through a ticketing system.

$20/hr to $23/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.